FAQ

How long will it take to dispatch my order?
This depends on the designs you've requested. If this is a bespoke design that isn't available on site get in touch so we can discuss deadline dates and find a suitable option for you.

How can I place an order?
Just here and you can view the price list here.

I've seen a design on site, can I choose a different colour combination?
Sure thing! I understand that everyone has different themes in mind. Just get in touch and we can discuss which options are available.

Which postage option do you use?
All orders are sent through Royal Mail, second class tracked & signed for. If you're purchasing for European delivery this is expected within 3-5 working days and worldwide is 5-7 working days. If you're based in the UK and need your order sooner I can arrange alternative options but this will be at an additional charge. Please bear this in mind when purchasing and that postage delays can occur that are out of my control.

. United Kingdom - Starting from £2.00
. European and International - Starting from £6.50

Where are you based? 
I'm based in Stevenage, Hertfordshire. Products can be collected if you're local to the area.

What payment method do you accept?
Paypal is preferred however bank transfer is also an option.

Do you accept returns?
As I'm a small business unfortunately I don't accept returns. If you have an issue with your product(s) please do get in touch as I'm willing to look into anything you're unhappy with.

I've brought something already - can you write on this?
Sure, please get in touch and specify what this item is (photos will be easier.) We can sort out a cost from here.

I've sent in an order for place cards but wish to add additional names - Can I?
Of course, simply email. Please do this within reasonable time before dispatch as I cannot promise a quick turnaround close to your event date. Ensure you state you've already placed an order and we will sort payment from here. 

Any further questions please email me at rochelle.lylee@gmail.com or get in touch via any social platforms shown on site.

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